Refund policy

RETURN & REFUND POLICY

At Dwellena, we want you to feel confident with every purchase.

RETURNS

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by proof of purchase

To request a return, please contact us at [YOUR SUPPORT EMAIL].

Please do not return items without contacting us first. Return instructions will be provided after your request has been reviewed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or videos of the item

We will review the issue and work with you on an appropriate solution.

NON-RETURNABLE ITEMS

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

Items marked as final sale are also not eligible for return unless they arrive damaged or defective.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

CONTACT

For return or refund questions, contact us at:

[YOUR SUPPORT EMAIL]