Shipping policy

SHIPPING POLICY

Thank you for shopping with Dwellena.

ORDER PROCESSING

Orders are processed on business days, excluding weekends and holidays.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Delivery times vary depending on the destination, product, carrier, and other factors.

Estimated delivery information may be provided at checkout or after your order has been processed.

Please note that delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Severe weather
- High-volume periods
- Customs processing
- Incorrect or incomplete shipping information

TRACKING

When tracking is available, tracking details will be sent to the email address provided with your order.

Tracking information can sometimes take several business days to update after shipment.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

LOST OR DELAYED PACKAGES

If your tracking information shows unusual delays or you believe your package may be lost, please contact us at [YOUR SUPPORT EMAIL].

We will work with you and the shipping carrier to investigate the issue where appropriate.

MULTIPLE PACKAGES

Some orders may arrive in more than one package.

If this happens, you may receive separate tracking numbers.

INTERNATIONAL ORDERS

Depending on the destination, international orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Unless otherwise stated, these charges are the customer's responsibility.

CONTACT

For shipping questions, contact:

[YOUR SUPPORT EMAIL]